Today is March 16, 2024 and I just received my smart hose timer today only to discover the same problem people here have reported since last year. NO POWER TO HUB. No lights, no nothing unless I jam it hard, but it won’t stay on. Clearly, Rachio has been aware of this defective plug since last year yet they are still shipping it. WTF??? Now I don’t have time to wait for a replacement (which is likely defective too) before I leave for a number of months. Looks like I’ll have to buy a replacement hose timer locally OF A DIFFERENT BRAND. I’m extremely unhappy.
UPDATE
OK. I calmed down. Rereading the previous posts suggested that I cut some of the plastic away from the plug to get a better fit. That seems to work, however I’m still upset with Rachio for not addressing this issue. They are acting like amateurs.
