Smart Hose Timer Leaking

Troubleshooting
1

Recently bought two smart hose timers, they really are amazing tools, but one of them recently started leaking from the bottom (the part that connects to the irrigation system) when the valve is off.

I removed the irrigation hose from the bottom of the timer and it is noticeably dripping water when the valve is off. Seems like the smart hose valve itself is not properly closing when set to off. Its only about a month old so I’m hoping this doesnt require a replacement. My other smart hose timer is working perfectly, no leaks

1 Like
2

I have the same issue. I’m hoping Rachio Support will weigh in.

3

I contacted support directly, after showing them videos and pics of the leak they sent me a replacement

4

Thank you!

5

Hello - I’m having the same problem and my smart house timer looks a lot like the pictures here. Is there a solution?

6

the only solution was to contact support. they had to ship me a replacement. The replacement has been working fine without any issues.

7

@Pamelaneko I will have our customer success team reach out to you.

Thank you for your patience.

:cheers:

8

One of my 3 smart hose timer started leaking yesterday. It is leaking from the inside. There is also a “rattling” noise when you shake the smart hose timer (after disconnecting).

9

@Manny I am having our customer success team reach out to you and they will take care of the issue for you. Thank you for your patience!

:cheers:

1 Like
10

Hello. I’m not sure when I bought my hose timer, maybe 6 months ago, but definitely less than a year. I noticed that mine is doing the same thing: leaking from the bottom when the valve is closed. Has a fix for this problem been found?

Thanks!!

11

@ScubaDevo I am having our customer success team reach out to you.

Thank you for your patience!

:cheers: