Smart Hose Timer Leaking

Recently bought two smart hose timers, they really are amazing tools, but one of them recently started leaking from the bottom (the part that connects to the irrigation system) when the valve is off.

I removed the irrigation hose from the bottom of the timer and it is noticeably dripping water when the valve is off. Seems like the smart hose valve itself is not properly closing when set to off. Its only about a month old so I’m hoping this doesnt require a replacement. My other smart hose timer is working perfectly, no leaks

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I have the same issue. I’m hoping Rachio Support will weigh in.

I contacted support directly, after showing them videos and pics of the leak they sent me a replacement

Thank you!