I’ve got water flooding into the battery chamber of my Rachio smart hose timer. I’ve been through this in the past with two units that Rachio replaced, and I am starting to wonder if it’s me or Rachio that’s to blame.
I am currently running four timers. Three of the timers are trouble-free. The one that is malfunctioning was bought at the same time as the two others that previously failed, so perhaps there were manufacturing issues with that batch? I’d appreciate any insight that the community might be able to offer, as this is starting to drive me mad.
Same here. Twice. First time I thought maybe I could’ve incorrectly installed the battery door. Lots of corrosion inside after 45 days, device quit working. After cleaning thoroughly, I installed fresh batteries and battery door and ensured everything was snug. New batteries completely rusted/corroded within 45 days again, and again device quit working. Obviously this unit’s battery compartment is not waterproof. Frustrating!
Hello,
I seem to have a similar problem with the battery compartment. When I went to swap out the batteries the compartment had water inside.
I am quite sure that it was installed properly and I am not subject to freezing temperatures.
Been less than 6 months so did not expect batteries to be expended already… installed in June.
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Hi- I too am having the flooding issue. The two valves I’m running were showing as disconnected and I found the flooding when I thought it was a battery issue. I turned out the two screws holding the battery compartment to the valve body. The design is such that the flooding was confined to the battery compartment, and the circuit board and solenoid are sealed. Tried to capture in the photos.
Tried drying out the battery compartment and put the batteries back in - I get a green blink and then a blue and then the LED goes blank and I can’t manually open the valve. Suggestions?
Impressive customer service thanks for your super quick reply! And at 6:15pm!
I went back after they had been sitting in the sun for a bit longer and cleaned up the terminals then tried the steps to remove the valves from the app and then add them as new devices and they set up and ran. Maybe replacement battery compartments so the terminals don’t corrode over time, but as I mentioned even though the battery compartment flooded the circuit board and solenoid were well sealed and no water got in beyond the battery compartment.
Wish I would have searched here before throwing my old one away that was 14 months old a few weeks ago. The responses being provided sure do instill confidence!
I too had internal flooding into the battery compartment. Figured it was my fault when I put the batteries in it. I only discovered my issue after i went to put new batteries in after setting up the tomato garden (patio planter) for the new season.
Sorry for the ramble.
My new valve showed up and I made sure to be extra careful when I put the cover back on it. But is there anything else I should do? Do I need to put the valve in a weather protected enclosure? What can I do to prevent a re-occurrence.
