Schedule not running offline (Gen1)

Troubleshooting Tech Support
1

I saw documentation that the preset schedules are supposed to run even when the controller is offline, however, it does not seem to run.

Device: Rachio 1st Gen

Situation:

  • Used to work great for years, when connected to access point.
  • Going forward, the house will not have regular internet access.
  • I can connect to it via phone hot-spot, and configure schedule/run it manually, but when it’s offline, seems to not be running.
  1. Wanted to ensure Gen1 supports this offline feature
  2. Any thoughts on how to resolve/troubleshoot?

Thanks!

2

My best guess is the clock battery is not working anymore.

I don’t know if that can be replaced, you could try that.

If you PM me I can also provide a good discount for a Gen 3.

:cheers:

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3

Follow-up question. Are all the models Gen1/2/3 work offline (no wifi) access?
For example, if we (or in between tenants) do not have internet service for a while, will the controller still water based on the programming schedule without an internet connection - similar to how a traditional controller works? Or, do I have to manually start the controller every time/day?

4

I have not had this kind of experience, but my understanding is that they will continue to work without Wi-Fi. Here is one example, look under heading " What happens if I lose Wi-Fi?" on (Rachio Generation 2 FAQ)

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