Schedule not running offline (Gen1)

Troubleshooting Tech Support
1

I saw documentation that the preset schedules are supposed to run even when the controller is offline, however, it does not seem to run.

Device: Rachio 1st Gen

Situation:

  • Used to work great for years, when connected to access point.
  • Going forward, the house will not have regular internet access.
  • I can connect to it via phone hot-spot, and configure schedule/run it manually, but when it’s offline, seems to not be running.
  1. Wanted to ensure Gen1 supports this offline feature
  2. Any thoughts on how to resolve/troubleshoot?

Thanks!

2

My best guess is the clock battery is not working anymore.

I don’t know if that can be replaced, you could try that.

If you PM me I can also provide a good discount for a Gen 3.

:cheers:

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