Says device isnt registered

Still trying to set up my rachio weeks and weeks later. i have a suggestion. maybe have a 800 number for support. i mean i get its easiest on rachio to have your users solve each others issues, but you all seem to be doing so many things right you’d think that maybe having humans
supporting your product might make
it into the mix.
currently registered my
device and app and thought i was functional now i’m a thousand miles
away and the app acts like i never registered.
need the prod code on the back of a device a 1000 miles away. not sure why it has my info all registered but not my device. and again sending messages into cyber world is cheesy.

I had the engineering team review and there is no controller attached to the email you used for the community site. Did you use a different email for adding the controller?