Your main website urls (https://rachio.com or https:/rach.io) have many links to the url https://support.rachio.com.
This url is unreachable–the error as reported by ESET Nod32 anti-virus is
Website certificate revoked
The certificate used by this server has been marked as untrustworthy and the connection is not safe.
Try connecting again later or from a different internet connection.
Access to it has been blocked.
If you want to give the impression that your company is in serious trouble, you are doing a great job!