Hello all. Looking for some wisdom here. My Rachio 3, 8 zones, has been working flawlessly for almost exactly a year. Last Friday, my system worked fine, but this past Monday I tried to do a quick run on the app and…nothing. Rachio app and controller indicated that sprinklers should be active; however, the sprinklers were not active. I contacted Rachio customer service, and was asked to check voltages on the controller. I checked all zones and voltages came in at around 29 for all. The customer service rep was adamant that it was the controller. I never touch the thing and it seemed to be working fine, but again, the rep said that because of the voltages, it was the controller. Ok, cool. A new Rachio 3 was sent to me. I received it and installed it today. Transferred all my settings and then, for the big moment…tried a zone and…bummer…system STILL not working, even though the app and the controller say it should be. So, my old controller was obviously not faulty, unless I have the luck of a lottery winner and got another broken one out of the box. I doubt that. So here, I am. Any ideas?
I will add that it has been drizzling quite a lot here lately, like this non stop fog, mixed with rain for days, so the ground has been super soaked. I have an old rain sensor that is not attached to anything on my yard, but that has been there for the whole last year during other rains and no issues. I tried to run the sprinklers both from the app and from the controller itself with no luck. It is night here now, but I guess my next step is to go outside, weather permitting and try to run the zones directly and see if they activate. Again, voltages seem fine.
Any other suggestions or ideas? Thanks for your consideration and help.