Hi,
I just picked up a Rachio 12 zone from someone that said it was never used. I try to connect to wifi and it won’t connect. Did they sell me a defective one? I see it in the app, but it will not connect to any wifi networks, I just get an unexpected error occured, try again. I tried with personal hotspot, with my normal network and I even setup a guest 2.4 ghz network.
Holy Moly this is ridiculous, I had to dig out an old ipad of my sons to get it to connect and now I’m at work the next day and its sitting on the app saying not connected.
Buying a used controller, who knows…
Usually, the biggest issues is that the serial number is locked to a particular persons email address and needs to be cleared. Not sure if that would have anything to do with it or not…
No it needed an old version of ios to connect. This was never used before. Now it’s disconnected as apparently many people have dealt with. Hopefully this is not an ongoing issue
Take what you read on here with a grain of salt, and remember that people come to forums like this when they have issues…
I’ve installed, or help install over 30 controllers for myself and friends and family, starting with the Gen1 8 years ago, to brand new Gen3 just a couple weeks ago, and never had an issue with any of them across a number of different Wi-Fi networks, cell phones, app versions, etc…
That being said, there was a point in time where there was a firmware mismatch with some of the newer phones. I guess there was is a chance this controller could be in that batch since it has never been fired up.
Yes the firmware supposedly updated when it connected. But it needs to stay connected. I think is something I can run to see if it’s getting blocked that provides a code or something
Got home and solid blue bar on rachio. Should have been connected. App was saying offline. Touched the rachio white big button and now it’s online again
Currently still online while I’m at work, I did tell my network which is 2.4 and 5 on the same SSID to only allow the Rachio to connect at 2.4. Not sure if that is making a difference.
What gen unit is this? That certainly could be your fix. Some of the mesh systems that share the same SSID across 2.4 and 5 networks can cause issues with devices that are only capable of connecting to 2.4, which G1 and G2 units are.
That being said, I still have a G1 in service that has worked flawlessly on a Netgear Orbi mesh, and currently on a Unifi mesh network.
its a Gen 3. I know it is supposed to work solid on both, but since I switched to 2.4, its been totally stable, even reconnecting when the network went down and reconnecting when I switched modem from the cable company. Its on a 3 mesh TPlink Deco X55 system.
I am having the same issue. Came home & discovered my entire yard is dying! Have spent 2 days now trying to ‘fix’ this. No override button to just manually start it in the meantime. Very annoyed.