Thanks for letting us know @bighaus90- this is a big issue and needs to be fixed. I will talk to our team to see what we can do. As for this: [quote=“bighaus90, post:1, topic:8825”]
I then called customer support requesting that they research this more because I believed they could earn customers this way as it’s a 50% off rebate. I never heard back but ended up buying a Gen 2 Rachio anyway.
What do you mean by never heard back? Did you leave a message and never receive a callback?