Rachio HK Return Program

Hi everybody!

It has been almost a year since we announced that we discontinued our efforts to resolve users’ “No Response” error with HomeKit. With this announcement we offered customers who experienced this error an opportunity to return their Rachio 3 for a refund or reimbursement of the Rachio 3 controller.

I am announcing that we are closing this return program. We have removed any mention of HomeKit compatibility from our marketing and the Rachio Smart Controller is no longer available in the Apple Store.

We will close this return program on September 29th. Any customer who is experiencing an unresolvable “No Response” error (or other HK related issues/errors) can reach out to rachiohk@rachio.com to get the refund/reimbursement process started.

1 Like

Hey Dane!
Just wanted to let you and everyone else know that I turned off my Rachio HomeKit. It no longer works perfectly so I turned it off… I think in the end an iOS update killed it off…

I will be keeping my Rachio controller cause I love it! :blush::+1:t3:

1 Like

Sadly I just sent off a email asking for a refund.

Are you still offering a refund for uses that bought the Rachio 3 for its HomeKit support that has now been removed?

Despite all the issues and Rachio dropping support for HomeKit I was able to get mine working perfect until the last software update from Apple, which has now killed the ability to turn on zones from my devices in HomeKit.

So I’m going to have to replace my Rachio 3 with the Aeon Matrix Yardian Pro Smart Sprinkler Controller. As I need HomeKit support.

Terri Zamore
2517 NE 21 Court
Ft. Laud., FL 33305