Totally agree with your comments. No longer just coincidental.
This particular failure has become more than just a coincidence. My original problem I posted to this thread last year (May '23) was a combination of wifi connection stability and power failure. I managed to correct the wifi connection stability and even the power failure was good for about 9 months. Now in the last month mine has randomly shut off roughly once per week. Solution is the same as described above by each of usā¦unplug and plug back in and it works just fineā¦until it decides to shut down again next day/week/month.
Would really appreciate hearing from Rachio on this issue in this thread and something other than ābuy a new controllerā.
I almost got a week, was hoping maybe it worked itself out, but offline again today.
Unfortunatly due to the age of my timer it seems my only recourse is to buy a new one, and fair is fair should the hardware have died a natural death and its out of warranty.
But this just seemed too specific and the timing too small to affect multiple people to be a random hardware failure, and if something was broken becuase of bad firmware, bad design, etc that should not fall on the customer even if its out of warranty.
Iām in the same boat. Mine is out of warranty too and to your point fair is fair, but Iām also certain that the dumb controller I replaced was close to 20 years old and working fine except that it was dumb and difficult to manage. How many customers must this failure impact before Rachio will own up or at least show some interest?
While I wouldnāt discount those of you having this issue (I feel for you when things fail), you have to realize that the few in here represent a TINY subset of the controllers sold by Rachio, so to say that this is a wide spread issue is a bit presumptuous. Even if there are 100 people in here with the exact same issue, that is miniscule compared to the tens of thousands of controllers out in the world. Also, this is a community page, and while Rachio team members poke in from time to time, they donāt necessarily monitor all the posts.
Maybe @franz or someone can put some statistics out there.
Having the same issues as everyone here. Decided to replace the power adapter and lo and behold that was it. Itās been on for a week without any issues.
We have the same issue as well. Very frustrated that we are out of warranty and out of a sprinkler controller.
We have the same problem. Works for a random period of time then loses power/ offline, nothing wrong with the plug, when I unplug/ plug back in it goes online and works for some random period then blinks out again and is offline until I power cycle it. I didnāt notice when it went down last month while we were out of town and it didnāt water for a month during our hottest driest period of the year. The system sends daily notices that a watering has happened when it is online, WHY doesnāt it send WARNINGS when the damn thing is offline?? I feel like I need to install a smart switch or timer to power cycle the rachio 3 every day so that it keeps working.
Curious if you replaced it with a Rachio power adapter or non-OEM adapter?
So mine continues to power off almost weekly. Still unplugging power source on unit and plugging back in works every time. Following the multimeter instructions in this troubleshooting article here, I decided to attach my multimeter and it in fact has sufficient power of 28.1 volts within the recommended range of 24-30 volts. So now I either deal with this or purchase a new unit with no assurance that I wonāt face the same problem down the line. While I agree with @tmcgahey that there are likely many more units out there with out this specific issue I donāt agree that itās not widespread. Miniscule or not I think weāre beyond coincidence here and not at all presumptuous. Like Iāve already said this controller should last longer than the 4-5 years itās at now particularly since the dumb controller it replaced was working fine at the 20 year mark. Rachioās are too expensive to be disposable at 4 years. When it works I love it, just wish I could rely on it. Iāll be contacting support again.
I came across this thread October 16, 2024 and it looks like there is still no resolution to this issue? Extremely frustrating that it seems to be happening to more users. Also frustrating that Rachio has nothing in the corporate support area that addresses this. Perhaps we need to go to Reddit and get something going there?
Hello there!
Iām sorry youāre having this power issue. Our support can resolve it for you. Power issues have to be resolved through the support team and they can definitely help you out. You can call them at 1 844-472-2446 during business hours. You can get ahold of the team pretty quickly through the chat feature - the ā?ā icon in the lower right hand of the support page (link)
Right now, the team is operating on Winter Hours:
Winter Hours (October-March)
8am - 5pm (MST), Monday - Saturday. We are closed on Thanksgiving, Christmas, and New Years Day.