When I first tried to connect our Rachio Gen3 to our WiFi, I tried 4 times and each time it seems to be connecting but would get stuck at the last step. I think it was a while light going around and around non stop. Finally I thought maybe it does not like our password. That password is 40 characters long and includes special characters “<>”.
Sure enough once I tried our guest account which is 17 character and has no special characters It connected to our WiFi right away.
The WiFi is a triple-band Nighthawk R9700P firmware V126.96.36.199_1.2.26 and the wifi configurations are WPA2-PSK [AES]. The Rachio now has firmware ir03-firmware-hk-5-615.
I don’t want to use our guest account and I like our secure regular password. Will you be able to fix the Rachio hopefully through a firmware update?