I am having a very difficult time with your explaination of why Rachio Gen 2 will not support Homekit due to memory limits. If that is indeed the reason, Rachio device engineers were cutting too many corners, and not planning ahead. How can a fairly expensive device that I bought in 2016 to run my sprinklers be essentially obsolete in under 2 years, and unable to adopt something like HomeKit integration or incorporate the new Rachio flow sensor introduced with Gen 3?!?
I have been able to integrate many non-native HomeKit devices in my home over the years using open source projects such as Homebridge. In my experience, physical device memory has never been a limitation, only the ability of the device vendor to allow access to make API calls, and documentation of the API so that developers can make integrations.
I would be more apt to believe that the Rachio marketing folks tried to make a calculated decision to quietly deprecate the Gen 2 devices, hoping that someone that owns the Gen 2 and wanting HomeKit would go out and plunk down another $200+ on a Gen 3. I originally chose Rachio because I saw the potential for the technology to expand as new things were introduced, and thought that Rachio would support and expand the software and services for the device for many years to come. I am sad and disappointed with Rachio’s sheer lack of device support for new tech and equipment that is introduced.
I feel slighted as a paying customer for Rachio’s lack of ongoing support, and will make sure that the friends and family that are considering a smart controller fully understand that Rachio should no longer be a consideration simply because older models are quickly dropped, and they do not have my back as a customer.
If Rachio wants to change my mind about their products and company, FIX IT! Make a working Homebridge plugin for Gen 2 (and maybe even Gen 1) customers. Post and document your APIs for open source integration into other platforms. STOP playing the game of “your less than two year old previous generation device is just not supportable” garbage! When people pay extra money for something like what Rachio is selling, we expect better support two years into the investment than a placating explanation and a coupon code to spend more money on their “next big thing”.
This is a perfect object lesson on how to lose customers and earn a bad reputation.
Seriously, guys! Seriously.