Rachio Gen 3 - 1st LED flashing white then red - bootup error

Troubleshooting Tech Support
1

I have a Gen 3 Rachio 16 zone that suddenly dropped off my network. When I went to troubleshoot it, it rebooted and now I’m stuck on a 1st quadrant flashing white LED with a periodic red LED.

This is a replacement unit. We did have a power outage yesterday, but it seemed to have no issues.

2

Welcome to the forum!

This may help:

3

This did not work. I have seen lots of tickets arond the same topic. Is this a known problem with no solution?

4

I’m having the same issue, 10 times white followed by 1 red. Tried all, unplug power with stop button, factory reboot, followed the Wifi instructions etc. Contacted support group, will keep you updated on outcome.

5

…received prompt feedback from support group. They are sending me a new controller incl. return label for the old one. FYI, bought Rachio Gen3 April 5th this year. Wondering what the issue is and I’m trying to follow up with the support team to find out why this happen to so many others as well. It looks like it that this is an ongoing issue and I hope they will solve soon.

6

Did you receive further information regarding this issue?

7

No…they just replaced it no questions asked. Ever since I’ve put it on a UPS, I have had no issues. I doesn’t seem to handle brownouts or blackouts well. I have a whole house generator and there is a 15 second lag for the power out until it is restored. Not sure if it is very sensitive or what. All my other sensitive electronics are on in wall surge suppressors, so they’re protected.

8

I’m having the same problems. I had some power issues in my house and now my Rachio 3 has 9 white lights followed by a red light. I followed the reset instructions but the system won’t work.

Thanks,

Dan

9

I had exactly the same issue. Resetting device, resetting wifi, turning off/on, and everything else did not help. Finally I did something else. My router had wifi network with two WIFI bands enabled: 2.4 Ghz / 5Ghz. I updated this setting in my router and enabled only 2.4 Ghz band. After this change, I once again, tried updating wifi network in Rachio and it immediately connected to the network. Hope this will help someone.