Rachio Gen 1 Connected to WiFi but offline


#1

Hello,

I installed a used Rachio Gen 1 and got it all connected, however, the app says that it is Offline. I am connected to my WiFi network and can confirm that in my routers attached device list by matching up the MAC Addresses. Did I miss a step or does something have to happen on the server side?

Thanks in advance

Scott


#2

If it was used, the unit might need to be reset by the Rachio crew. You’ll need to get the serial number off the unit. @rachiosupport can help you out.


#3

Maybe. But I would think that if that were the case, I wouldn’t be able to activate the controller, but it did successfully activate.


#4

Good point.

What wireless router/access point do you have? Rachio needs to be on the 2.4ghz band. Make sure your router isn’t trying to throw it on the 5ghz.


#5

I have a mesh network, but confirmed that it is connected using the 2.4GHZ band on my attached device list


#6

@MrAudit I had the engineering team review your account and you should be good to go. It looks like during the blinkup process the controller was orphaned from our system.

:cheers:


#7

Thanks! It’s online now.