Rachio 3 won’t connect to cloud

Troubleshooting Tech Support
21

I updated to the latest version of the app and I still cannot activate.

22

Did another reset of the device and started over and then it activated. Thank you for the quick update to the app to resolve the issue.

1 Like
23

I’m having the same issue. Can you please PM more information?

24

I’ve PMed your for more information.

25

Hi Franz-

I sent you my physical address as requested via email. Have downloaded the new app but still getting hung up connecting to cloud controller.

Can you please forward instructions to resolve?

Thanks!

26

@BobH

I don’t see any messages from you, can you please PM me again? We’ll get you onboard!

Thanks.

27

Add me to the list if new start up issues

image
image.jpg2448×3264 2.08 MB

28

@Dwinuger

Can you elaborate? Your controller looks activated and online.

:cheers:

29

@BobH

We found your customer support ticket and have replied through there.

:cheers:

30

Thanks. I rebooted the app and all is good. I’m up and wet!

3 Likes
31

:tada:

:cheers:

32

I’m having the same issue with the 4th light flashing. Any help is appreciated.

33

I’ve PMed your for more information.

35

Same issue here. New Rachio 3 not connecting to Cloud. 3 lights lit and 4th is blinking. I can see it on my network. Phone app appears hung on Adding Rachio-xxxxxx to my ssid.

36

I’ve PMed you for more information.

41

A post was merged into an existing topic: Gen3 and Verizon Jetpack

42

I am having the same connectivity issues above. All but last light on. Last one blinking. Something went wrong message.

43

Same here. Won’t connect.

44

Ok so I just tried another four times, resetting and trying to connect.

After probably the 10-12th time (total), it connected. I can’t imagine why. I didn’t do anything different.