Rachio 3 Wireless not connecting

Hi All - new to the forum and looking for a little help.

I’ve tried to reset multiple times and continue to get “unexpected error”

Rachio 3rd generation, 16 zone
1st light blinking blue
Ran the RouteThis diagnostic
Using Google Mesh

I opened a ticket, but not sure what to expect, first time.

Also, I can’t seem to find where people are finding their current firmware and wireless signal strength or I’d add that too.

Thanks for any suggestions!

Here’s my RouteThis code: 62B6MUZJ