Like a lot of other people on this forum I am experiencing the issue of a brand new unit being stuck in a failed boot up.Like many others my unit worked fine for a few days. In my case the I powered down the unit to move the plug and it never came back up. I have also done the discharge method per the light indicator instructions. I have factory reset the device several times with the same results. The unit is essentially bricked.
@droogish - Try calling 1 844 4RACHIO (1 844 472 2446) and they’ll send you a new one. Or email support at rachio.com