You are “disappointed by the behavior of the community”? What, are you my mother all of a sudden? It’s not YOUR job to be disappointed in my behavior, and very presumptuous to believe that it is. Perhaps a chat with your therapist about over-stepping boundaries is in order?
FACT:
Rachio have sold a product with a claim that it supports HomeKit. It does not, in many cases, work as claimed.
FACT:
Rachio have been aware that there is a problem for at least two years.
FACT:
Rachio acknowledge that there is a problem, that it has been reproduced.
FACT:
Rachio have indicated that rather than work on this problem they are working on “new features” for an up-coming release.
There is a problem, it’s not with our WiFi, and Rachio need to sort it out.