Email from Rachio Support, July 24th 7:59pm:
Hi Jon,
Let me tell you that we are working on this with our in-house team and the Apple developers to get fixed as fast as possible we are expecting to get it fixed very soon and will let you know when this is fixed so you can get the Homekit connected back again.
Thanks a lot for contacting us.
Kind regards,
Erick H.
Rachio Support
OK, I don’t believe it’ll get fixed “very soon” - I don’t believe this because there’s a chain of postings to the community forum going back around two years about this issue, an issue which has failed to be resolved in all that time. Why should we believe that now will be any different to any other month in the past two years? There’s not been much open communication with us about what has been happening to sort this problem out, so all we’ve got to go on is Rachio’s track record, which for this issue is just plain terrible.
Can you give me a month (and year) when this will be fixed by?
Jon.
By the way, Erick H: “Let me tell you” is not a good phrase to use, it has very aggressive connotations that I suspect you didn’t intend.