Had this Rachio 3 for less than 1 year and the WiFi Radio went … I cannot get a hold of ANYONE after sending 12 messages for someone to call me!!!
FRIGGIN Pissed!!! JUNK!
Good, you can get a warranty replacement.
That’s a pretty specific diagnosis, yet you didn’t mention what symptoms you observed or how you came to that conclusion.
Can you get the controller into the state where quadrant 2 is blinking? See
https://support.rachio.com/hc/en-us/articles/115010542788-How-do-I-update-Wi-Fi-on-my-controller-Wi-Fi-Reset
https://support.rachio.com/hc/en-us/articles/360003815533-Light-Codes-Rachio-3-
If not, try a factory reset. If yes, tell us exactly what goes wrong when you attempt to reconfigure Wi-Fi.
That’s pretty strange way to go about things. Either deal with this with a ticket (expect replies in the ticket) or by calling them. Open 7 days a week.
https://support.rachio.com/hc/en-us/articles/115010380167-Contact-Support
3 Likes
I have not been successful with support either
Yes - Junk
My experience with email support is that I receive a response within a few days. That seems reasonable to me.
I’m happy with my Rachio. It’s working well for me. Definitely not junk in my experience.
3 Likes
Is there a particular reason you have chosen to resurrect so many ancient posts on here?
2 Likes
Contact support from your Registered Email Address. Otherwise, it’s very possible that emails would be ignored