It is an initial setup of a new Rachio 3 (sorry, thought that was obvious). I am following all steps within the app to the T. It gets to the point where it’s trying to “add accessory,” takes about 2 mins of waiting, then says something like, “oops! Can’t connect to your device,” and then says the Rachio is not connected to my network. I made sure I was on the same wifi network as the one I was trying to connect to, I can see the Rachio under “Wifi” as a network. and the rachio shows in my app. But it has never actually connected. Now I go into the app and click on the Rachio and it says “We had a problem loading your data. . . .” I keep getting sent in circles by the app. Some messages say the Rachio is not connected to my network, others say it can’t access my data, and there’s a couple of other error messages or info given. The only option I see is to try the force add but I have to get my new laptop operating to do that. Such a ridiculous mess. This should not even be an issue after all these years.
Sharon E. Conway
Please forgive my typos, as this e-mail is sent from my iPhone.