Have a new Rachio 3 and an existing eero pro. I believe I’ve tried everything suggested - multiple reboots, static ip, more reboots, content filtering is all off, another round of reboots. Signal is good & running at 2.4 Ghz. Can see the Rachio on the eero connected list just fine. This shouldn’t be that hard.
@Baganz1 - I have a Rachio Gen 2 connected to an Eero system. Is this a new setup?
What device is being used to set up the Rachio (model specific) and what operating system (version specific)?
iPhone Xr on v. 13.4.1
See if this solves the problem ->
Or use an older iOS device (e.g. iPad) or Android device
More background on the Issue:
Just tried with an iPhone 6s running version 13.6 - no dice.
The latest public iOS I have is 13.5.1, so not sure about 13.6 is it running a beta build?
Can the RouteThis app be run and the code posted here so that someone from Rachio can review it?
Is the Eero a US version (there are other WiFi channels available outside the US)?
I got the Rachio off Amazon last week and live in the US, so assume it’s a US version. Yes, 13.6 is a beta version. How do I know the RouteThis app doesn’t expose a security issue on my network?
Also, I tried to download the .bat file and perform the fix using my windows PC, but can’t get the Rachio-XXXXXX network to show in the list of available networks.
@Baganz1 - proving a negative is very hard. RouteThis is the app Rachio uses to help identify network issues. I believe it is programed to identify if specific ports Rachio uses are open, double NATting, make and model, etc.
I asked about the Eero version, not Rachio. Rachio only uses the US WiFi bands. Can you confirm that the Eero is set to a US WiFi band?
What is the exact error message that is being received? Without more information I’m not sure what else I can suggest. Can you downgrade the 6s to non-beta software?
Is your WIndows PC a notebook or desktop?
I did a hard reset of the Rachio and was subsequently able to get the desktop solution to work using the .bat file. Thanks for the help.