Rachio 3 can not connect


#1

Just got my 3 and can’t for the life of me get it to connect. App only reference v 1 and 2. Don’t think it is up to date. Anybody get a 3 working?


#2

@mmunley1 - iOS or Android application? Brand new install or replacing an existing Gen 2 or Gen 1?

FYI, the current release for the iOS app id 3.31 which was released this week.


#3

IOS. Brand new install. Have 3.3.1 app. But it does seem to reference ver 3.


#4

@mmunley1 - I haven’t played with a Gen 3 yet. I’d place a call into support.


#5

@mmunley1 can you post a screenshot of what you’re seeing? v3 of the app doesn’t ask you to select the product generation like v2 did – you just need to scan the barcode.

If you haven’t already, watch these videos – let us know what light code you’re getting stuck at.


#6

i’m running the current iOS app and after i selected “add a new controller” it discovered the Rachio 3 instantly. i’d call support.


#7

Mine is doing the same thing. Light on right of the bars is blinking and the app errors out.


#8

Call support. They need to add it to there system.


#9

That happened to mine, wouldn’t connect to WiFi. Kept trying and eventually worked.