I received my new Rachio 3 via FedEx this afternoon. One small problem - the faceplate wasn’t in the box. I submitted a ticket with my order details. Please let me know if I need to do anything else. Hopefully you can just send me a faceplate and not an entirely new unit.
I love the new unit even sans faceplate. You guys really improved the install process. The push buttons are so much easier than the old ones and the settings transfer from my Rachio 2 was seamless. Kudos.