Hi I have Rachio 2 and suddenly stopped, after I opened the box the power supply is smelling and burnt. Where do I buy the new power supply.
Thanks
Hey @ashghuman!
We can absolutely send you a new one, but I need some information first since I can’t seem to find you in our system. Would you be able to DM me with the following information:
*Name
*Address
*Order # (if purchased on rachio.com)
*Generation of controller
Thanks 
Lo
I bought Rachio 2 from Lowes. My name and address are given below:
Paul Ghuman
554 N. Oxford Ln
Chandler, AZ 85225
Here is the information from Lowes website:
Purchase Date:
03/31/2017
Order Status:
Picked Up
Order #:
332963076
Total:
$204.81
Please let me know, if you need anything else.
Thanks
This is perfect, thank you!
Is your community email a good one to use as well?
Yes and its, "ashghuman@gmail.com"
I have one more question. I also have Rachio 3 and will replace Rachio 2. The screw slots in the Rachio box are exactly the same with Rachio 3. Also do I have to delete old rachio in the app and installed Rachio 3. Please let me know. After I get the power supply for Rachio 2, I will give it o my son.
Thanks
Great! I’ll have my team get that sent over as soon as possible.
The Rachio 3 and Generation 2 have the same mounting holes, so no need to recreate those. Also, you will want to delete the Generation 2 once you give it to your son. He can then request an account transfer by following these instructions.
At anytime, you can add your Rachio 3 by clicking the controller name on your Home screen and then clicking Add Controller.
Feel free to stop back here if you have more questions
Lo
Thanks. How long it will take to get the Rachio 2 power supply. Thanks again for your help. You guys are wonderful.
1 Like
You’re very welcome! I’m glad we could help We’ll ship the power supply out tomorrow so it should be there by Friday!
I have a Rachio 2 with a dead powersupply - I’d love instructions for ordering an replacement.
Hey @orourkedavid.m! So sorry about that - can you shoot a note to support@rachio.com? They can get you all squared away 