Purchased Rachio that was already Activated


#1

I just received my Amazon purchase of an open box Rachio 8 Valve 2nd Generation but it is already activated. How can I get this serial deactivated?

Please advise.

Thanks,
Chris


#2

contact support directly rather than on the community forum. They will get you fixed up.


#3

Hi Chris / @realctremblay -

As Linn said, Rachio support can get you fixed up. Just send a quick e-mail, with the serial number (starts with CR or VR) for the device in question, to support@rachio.com. Ask that your device be cleared from activation/account. Once completed, you should be all clear to connect your own account (not the same as your profile on here, btw) to your new Rachio Gen2!

Happy watering,
Lucas :rachio: