I was trying to start a custom run when the app started failing. I expect the app Home page to load but it actually spins then reports, “We had a problem loading your data. Please try again. If the issue persists please contact support.”
I tried restarting the app, my phone, the Rachio, the Rachio WiFi, and still the error persists. I am able to update the device brightness but only sometimes. Other items that fails too. RSII reports -63. That would indicate a good connection except I don’t know if that’s live.
Help! What more can I reboot?
I’m also unable to chat with support. The little icons in the lower left that used to appear that would initiate the chat no longer appears.