I was trying to start a custom run when the app started failing. I expect the app Home page to load but it actually spins then reports, “We had a problem loading your data. Please try again. If the issue persists please contact support.”
I tried restarting the app, my phone, the Rachio, the Rachio WiFi, and still the error persists. I am able to update the device brightness but only sometimes. Other items that fails too. RSII reports -63. That would indicate a good connection except I don’t know if that’s live.
Help! What more can I reboot?
I’m also unable to chat with support. The little icons in the lower left that used to appear that would initiate the chat no longer appears.
I am having the same problem. Done everything I can think of to fix. Reboot rachio and phone. Reinstalled app. This happened a couple of days ago to me as well. My iOS phone is fully up to date and all other apps work great. I can use my rachio through the web only right now.
Why doesn’t the status page report something? it seems useless. Right now I cannot access the app nor the website, just spins. I think someone better improve the status page.
Not to mention this is extremely frustrating to rely on a cloud to water my lawn. Time to implement a local server for me…
I am having the same issues as of the 28th of June. No notifications on their website that anything is amiss. It all worked fine this morning and now the App is a blank screen. When I try to update from the website it says error updating schedules however it can read the schedules fine. It looks like they did an app update today on iOS. I don’t see any way to get useful information from the company and I don’t see anything on the status page. We just had our landscaper arrive for a paid day to help tune the zones and now we can’t control them. UGH