Problem connecting Gen 2 with Android 9


#1

Just finished installing a revision 3 controller. Im having problems with the wifi it gets to 3rd or 4th bar but never completes sucessfully. I see the device is attached to my wifi network. So I am wondering are Rachio servers down right now?


#2

No, everything is normal status. Is there any error from the app? Are you using iOS or Android?

:cheers:


#3

Using Android. Device is registered, but just says offline.


#4

What version of Android? We are releasing a fix tonight for some Android 9 changes that affected the activation process. I can send you an early release build if that’s the case.

:cheers:


#5

I have Android 9 on Galaxy 9+.


#6

I also went through the troubleshooter in the app, which says it sent some information to Rachio support. Maybe something useful there…


#7

Ok, I’m pretty sure its an issue with our app and Android 9. If you PM me your Google email address that you use for the Play store I can get you the latest build we are releasing tonight to fix this.

Thanks for your patience.

:cheers:


#8

The fix has been released. It should be available in an hour or so through the Play store (build 13137) or I can try to fast track for you and get you on our Beta list. This is only affecting our Gen 2 unit.

Also, any iPhone device will not experience this issue.

:cheers:


#9

I figured out the problem. I noticed in wireshark a bunch of strange ARP requests coming from the unit. It turns out I had a DNS server set as a WINS server in my DHCP server. As soon as I removed the WINS server everything started working.

Thanks for you prompt attention to get me sorted out.


#10

Oh cool, interesting that was able to solve your issue. Glad you are activated and welcome to the community!

:cheers:


#11

Why would the rachio device even care about a WINS server?