Order status question - new customer

Getting Started Ordering, Warranty, & Returns
1

Hello! I ordered a Rachio Gen 3 plus Flow Meter on May 12th and I have not received any update in regards to shipping. When I placed my order, there was text on the page saying that all orders would ship in 3-5 days. Tomorrow would be day 5 and I’m a little nervous because now I see that the Rachio Gen 3 plus Flow Meter cannot be ordered anymore (there’s a wait list option listed).

I ordered on Sunday thinking that I would definitely have the Flow Meter in hand for my backflow preventer install at the end of next week. Now, I’m getting a little nervous. Can someone tell me what the status is of my order? Thanks.

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@romeobob2 - PM your order number to @laura.bauman and she may be able to give you some intel. Rachio got crushed with larger than expected sales on their Earth Day sale and had some supply chain challenges.

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Thank you @DLane! I sent @laura.bauman a PM.

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