I bought the Rachio 2 when it was released. I’ve been following Rachio’s development for a little while and finally bit the bullet when the 8 zone came out. First off I’ll say that your interaction with customers is top notch. It really means a lot that you take into account our feedback. Which brings me to two things:
The issues surrounding Rachio access when an Internet connection is absent is disappointing. Looking at other posts, most people incorrectly refer to the problem being when wifi is down. So when my cable for Internet was recently severed while doing some digging, I thought it would still run because my wifi was still broadcasting. I guess all the commands are running server side, which I understand the advantages of that, but the frustration of not being able to simply communicate basic commands over wifi (no internet connection) seem unnecessary. In addition, I thought my saving grace would be the manual controls, but now I see those are really only good for basic diagnostics due to the 3 minute run time. No option for inputting time (multiple button presses equal additional minutes?) nor selecting multiple zones to run.
I was kind of surprised that our rachio account login didn’t transfer to the message board. Small thing, but a little wacky.
Overall I think y’all are making great progress. I haven’t really been able to tweak the settings enough to let it do its thing without input, but I hope to get there eventually.