Not receiving notification and history is not being updated


#1

I see my watering on my lawns, but Rachio application is not showing recent watering in zone history. Today, I saw my Zone 1 was on and watered, but I don’t see that in Rachio application


#2

Hey @rvegesna1-

Do you mind telling which platform you are not seeing watering history on (iOS, Android, Web)? If you have any screenshots that would be great as well!

McKynzee :rachio:


#3

iOS. Screenshot of history attached


#4

iOS


#5

Hey @rvegesna1-

Thank you for those screenshots. It looks like you got watering updates after that initial miss on the 21st, have you been getting your history events normally since then? There is a chance you device went offline temporarily during that run, and therefore you did not receive the events.

McKynzee :rachio: