Not answering my ticket in the app

I moved into a house with rachio and I’ve been trying to figure out how to connect with my app as it will not connect to the server. I submit a ticket with the route this code and it’s been almost a week and I have heard no response when it said I would receive a response within 48 hours.

Hey @Cortneyhale!

So sorry for the delay! Our support team is a little backed up, but I’ll shoot them a note to get to your ticket ASAP (most likely early tomorrow morning.)