franz and all… got my Rachio 3 (8 zone) controller on 4/20 after it was shipped on 4/17. Ordered day 1 to replace my 16 zone Rachio 2. Was finally able to open the box and actually was taking photos to document the unboxing and post up to my earlier thread about it shipping but… I have a sizable problem. There is no cover plate in the box. It was a sealed box (nice tear strip clear seal) and upon opening the box there was the main Rachio body, clear sealed bag with mounts and screws, two paper manuals, the AC adapter AND THATS IT. The place where the cover plate would sit (i assume?) isn’t and there was no cover plate on the actual unit if that is where it was supposed to go in the box. Just not there.
Now obviously I’ll be in touch with support immediately (I could email but I’ll just call first thing Monday morning at this point) and this shouldn’t prevent me from mounting the unit provided they don’t want to make an exchange but you may have a QC issue with the assembly line… hope I’m the only one and check your boxes!