I recently purchased a Rachio 3 (Model 8ZULWC) but have been unable to connect it to my wifi. I submitted a ticket (824244) 3 days ago but have yet to receive a non-automated response. I’m hoping to get it working before I have to reinstall the old controller or pull out a hose.
It’s stuck with the 2nd LED light section flashing yellow. I’m using an iPhone 11 Pro and I’ve tried putting in airplane mode. When I reset the wi-fi and connect to the device I get, “An unexpected error occurred. Try again.”
I’m using a Linksys Velop mesh router with separate 2.4 an 5 Ghz networks, as well as a guest network with both combined. The encryption is WPA2 Personal. I get the same error message for all.
I tried using an old iPhone 8 but it didn’t work either.
I also tried using my MacBook Pro with the same results.
Using RouteThis on both the 2.4 and 5 GHz networks I got key JEKDCPSJ.
I’m located in the US (apparently there are some channel issues for users outside the US).