New House with rachio 2 - serial number already in use


#1

Just moved into a new house, and tried accessing the rachio unit via the app, and wont let me take control because the previous owner did not delete his account, please help

Barcode# vr0504708
Mac# 40:e2:30:1D:B9:58


#2

@Kdonovandpm You should be good to go. Please make sure to do a factory reset before adding to your account.

:cheers: