Lost a/c access - can't get a new password - grass dying!

Troubleshooting Tech Support
1

Hi, I’ve been in a dialog with Rachio support trying to access my Rachio controller from the iOs app. The “request new p/w” says a new p/w is being sent but nothing arrives (nothing in any spam folders). Requests for help just gets the same “we are escalating to someone who can help” bot msg over and over. Very frustrating!

I have a new planted zone that is dying as I can’t add it.

Can someone please reset my p/w or (worse case) tell me how to set up a new one. This situation is getting dire!

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@randallpatrickc Do you have any spam blockers or anything that could block the email from getting to your account?

:cheers:

3

Hey in the meantime you can push the buttons on the controller itself. I’m not sure how one would get the sprinklers going but I assume the play button does something….

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