Hi everyone. I’m new to Rachio and unable to get my unit working. It’s installed and powered. My electrician installed it, swapping it in in place of an old-fashioned controller. I tried to connect it to our wifi system, and following the instructions on the app, I got to this step:
“Hold down the Wi-Fi button on the controller until the bar flashes blue.”
I did that, but the bar never flashed blue. Instead, it is multi-colored. Unfortunately, I can’t attach a photo or video here, so I’ll try to describe what I’m seeing. Half the bar is a solid purple. In the middle of the bar are two short bands of solid teal and dark blue, and the last part (almost half the bar) is flashing orange.