Hi folks, we re-sodded a big part of our yard on the 22nd of April, and discovered our current controller wasn’t working well, so in a rush, I ordered a Rachio 3 directly from the company.
We got a shipping notice the next day, and waited anxiously for the controller to arrive, but a couple of days later we noticed that while a shipping label had been created, no device was sent.
I emailed support on the 27th asking for an update, to which we got a reply that we’d hear back in 24-48 hours. We didn’t.
So I emailed again on the 29th, begging for an update as our new sod is dying, got an automated email saying we’d hear back within 48 hours.
Emailed again on May 1st, asking them to cancel the order so I can order the Costco version… still nothing.
I’m at my wits end here. We’ve got over $200 spent on a product that doesn’t appear to exist, with a company that won’t respond. I can’t afford to buy a second controller and hope that the first is refunded.
Is there anyone at Rachio that can help with this?