IRO - Valve will not turn off (NOT stuck valve)

[riddla]

Hello.

We just had our IRO installed.

Here is what happens:

A) Log into rachio page or use the app (same issue on both).

B) Start manually watering zone.

C) Stop watering OR let manually watering end by it self.

D) Zone continues to water.

E) Unplug rachio.

F) Zone stops watering (valve closes).

So basically, rachio can turn on a valve, but will not turn it off.

Any ideas?

[riddla]

Also forgot to mention.

The blue light on the rachio behaves as expected.

Watering on = Blue light on

Watering off = Blue light off

[franz]

Please send before/after wiring pictures to support@rachio.com so they can help troubleshoot.

Thanks.

[mbeijen]

Does the blue light go off when you tell it to stop watering?
Are you having with one zone or multiple zones?

[riddla]

Heya.

Solution to my problem

220V Power Adapter

Hi, I have an Iro and i have started using it in Dubai where the power voltage is 220V. I have at first been using the converter which is a bulky box but then i thought of buying a power adapter that is 220V and 24V and 1000MA. I found one at Amazon in the UK and ordered it but the challenge i see is that when using this one, the Iro doesn’t work properly and the main issue is that the pump starts but it doesn’t stop; it almost doesn’t have the power to stop the pump or send the signal. Do yo …

I am in Europe. I ordered a 24V power supply… Of course I ordered a DC one instead of an AC one… AC power supply is on the way. Should be here Tuesdayish.