Incorrect Usage Data


#1

Since the recent update and addition of Usage, my usage data is nowhere close to being accurate. It was working fine before the update but now it is crazy high.

I am only running a single zone right now which waters only my shrubs yet it is showing approximately 10,000 gallons usage for just 4 minutes of running. Considering it is fed by a 1" PVC pipe, this is basically impossible.

Any ideas?

I have a Toro TFS-100 if that matters.

Thank you.

Clint


#2

I have the same problem. I was shocked to see my usage data and thought we might have a major leak. Hence, I tested zone by zone in a couple of zones with and without Toro Flow meter. The numbers are obviously large with the Toro Flow meter. I have the TFS-075. For example, I have two popup to water 2 circles of grass in one zone. One is radius of 7 ft and another is a radius of 4 ft. It says it has taken 30 gallons to water for one minute.

Hence, something appears to be broken with Toro integration with the new release. I hope Rachio fixes it soon. I really wish I could see zone by zone data especially when I dont have two zones running in parallel.


#3

@sdgarden @Mission2000

I’m going to have the flow engineering team review this tomorrow. Will get back to you with more information.

:cheers:


#4

@sdgarden @Mission2000

We believe this is a firmware issue. @Devin is working on a fix and we will send out to your controllers as soon as we are finished. Thank you for reporting this!

:cheers:


#5

@sdgarden @Mission2000

The firmware patch has been sent out to your controllers, please let us know if you have any other issues.

The firmware version should be iro2-firmware-5-95

To find the firmware version navigate More --> Controller Settings --> Technical Info.

:cheers:


#6

That appears to have fixed it. My usage for a 4 minute runtime went from 21,000 gallons to 24.

Thanks for fixing this and for doing it so quickly.

Clint


#7

Awesome!

:cheers:


#8

Wow. I am amazed and very happy with the immediate response and the quick handling of the issue. Kudos to Franz and the Rachio team. I tested the same grass circle for 1 minute again just now with TF-075 flow meter and Rachio says it watered 3 gallons which seems right.

Again, thanks for the excellent service from the Rachio team.