I have several hose timers, and one of them won’t shut off completely at the end of it’s scheduled run. I have the same problem when I manually activate and manually shutoff the flow. I’ve disconnected the timer from the hose bib and checked for any debris and don’t see any. I’ve also tried changing…

To follow up, I received the replacement that Rachio sent and it’s been working well for two days… But I guess we’ll see what happens. I bought this because I am frequently not home to water my garden, so it’s concerning that there is such a reliability concern with these devices. The failure mode…

I’m also having this issue, unfortunately. Just tried to setup a garden watering cycle and it won’t shut off. Scary that it will fail in the on position.

Just set up a pair of new Rachio smart hose timers, and within a day both have been failing to stop the water flow. The smart hose timer flashes when I hit run and then flashes again when I hit stop and shows a red light, but nothing happens to the flow. Tried resetting and repairing with no change.…

Well, since nobody from Rachio has responded and I was going to be out $100 for something that didn’t even last 2 seasons, I decided to take it apart. Inside, there are 4 screws that hold the solenoid in place. Two of them were completely loose which did not let the solenoid properly close the valv…

@rtkane I will have our support team reach out to and make sure you are satisfied with the product. Thank you for your patience. :cheers:

@franz would appreciate if someone could reach out to me as well - debating if I should just return to Amazon

Sure thing @JoshNaz , I just sent them your information. :cheers:

Is there a resolution to this? This is my second season and my hose timer failed also. The valve wont close completely.

@Michaelnwa I am having our support team reach out to you.

Home | Support | Status Page

Rachio Community

Hose Timer won't shut off

Troubleshooting

rtkane July 8, 2025, 3:16pm 59

Thank you.