Hi @Pcraig
I’m sorry to hear that you’re having this issue. Reaching out to Support will be the best option here. We can determine if something in the router settings is blocking the firmware update or there is another issue that needs to be addressed.
You can run a RouteThis scan before reaching out to the Support Team by following this article
You can call our team at 844-472-2446. Or email support@rachio.com. We also have chat available on our Help Center if you prefer Rachio Support in the bottom right corner of the page.