Great tech support


#1

I recently installed a Gen 3 and it was working well. Suddenly the controller was dropping on and offline. I contacted tech support and they were patient with assisting me work through a low WiFi signal when using 5 GHz Franz and Dane were just fantastic. Just wanted the community to know that this tech support group works hard to assist with issues, even on 3 day weekends.
Thanks!!


#2

That’s what sets Rachio apart from all the other smart controllers on the market. I’m sure they all work very well, but the support is unparalleled! Plus the community forums are a great resource as well! Don’t think any of the other smart controllers have such an awesome community to help out…