Gen 2 Showing Offline but Works


#1

I unplugged my Gen 2 today to redo the wiring and clean it up. When I finished it shows as “Offline” in the iOS app and the web app but I am able to run zones from the app and it appears to be working normally. All of the lights are on. What could be causing this?

Thanks,
Chad


#2

I don’t believe this should be an issue for you. If you want, a power cycle will make the device status go to online. We will be releasing code in the next couple of days to clear up any false marking of the device to offline. Hope this helps.

:cheers:


#3

Thanks Franz. Another power cycle updated the status.


#4

Ok great, It’s a edge race condition that we have corrected in the cloud, just doing some more testing around it. The device itself will always continue to work, just a false status.

:cheers:


#5

Is this still an issue? I got my 8 port gen 2 today. It appears online and then offline and then back to online. When I try to set a zone to water on the phone or web it tries to send the command but then never waters (I’ve gotten this to work once). I don’t get an error either. I can manually water the zone, so I know the connections are good. I have a internet enabled garage door near it so I would think the wifi is good in that area.


#6

I’ll have our team check the device out. There are no known issues at the moment.

:cheers:


#7

Thanks! It just keeps going online\offline. I checked the wifi with my phone right next to it and get 4 bars as well. Let me know if there is anything I can do on my end.


#8

Can you send an email to [support@rachio.com] with pictures of your wiring?

The device logs are showing their might be a misconfiguration in wiring.

Thanks!

:cheers:


#9

Will do.


#10

Sent a couple emails to support. I disconnected every wire and moved it next to my AP. Still disconnects. I noticed it drops connection at the exact same amount of time each time.


#11

Ok, I would provide that info to support include router and configuration. The more info the better. In my limited knowledge could be a network issue or router. Dual band is hit or miss, a dedicated channel sometimes helps. They will be able to troubleshoot much more than I can.

:cheers:


#12

I am now using an old Netgear WNR3500 that I had lying around to setup a guest network for this. And now it works great so far.

Elim from support had emailed me saying new firmware is available that may fix an issue with N networks. I also sent him my network info. My home router from Time Warner(ubee DVW32CB) unfortunately only does b/g/n or just n.

ATM stoked I can turn zones on from my phone without having to run around the house back to the garage while I fix sprinklers =).

Thanks for your support!


#13

Awesome, we just upgraded your firmware which might help with N. @emil is a true magician.

Have a great day!

:cheers:


#14

My Gen 2 has been flashing light 3 since yesterday. I have rebooted everything to no effect. Is something up on Rachio’s end?


#15

Hi @cwagz – Lucas here, with Rachio Support. Here to help with your connection issue.

Light 3 flashing is indicative of an issue with the local WiFi network.


Have there been any recent changes with your router / access point(s) / SSID’s?

Reboots often help refresh things, but it sounds as though a WiFi update may be in order here.


Our cloud servers are up and running. If there were issues there, I would expect a solid third light (4th flashing)

Third light flashing, again, indicates a localized network error. We’re happy to help with router settings, if you’d like our Support department to open a ticket for you.
Please note, however, sometimes an networking professional or your IP are needed to fix particular router/network issues.

I hope we can get you fixed up and watering soon.
No controller left behind!

~Lucas :rachio:


#16

Hi Lucas,

No changes on my network. I run pfSense and am pretty versed in networking. I did a WiFi update and it is still not connecting. I don’t see anything being blocked in my firewall logs.

The packet capture seems strange.

20:45:18.020648 IP pfsense.wagsnet.lan.bootps > Rachio-E800DE.wagsnet.lan.bootpc: UDP, length 300
20:45:22.037203 IP pfsense.wagsnet.lan.bootps > Rachio-E800DE.wagsnet.lan.bootpc: UDP, length 300
20:45:30.026081 IP pfsense.wagsnet.lan.bootps > Rachio-E800DE.wagsnet.lan.bootpc: UDP, length 300
20:45:46.041107 IP pfsense.wagsnet.lan.bootps > Rachio-E800DE.wagsnet.lan.bootpc: UDP, length 300
20:46:18.052622 IP pfsense.wagsnet.lan.bootps > Rachio-E800DE.wagsnet.lan.bootpc: UDP, length 300
20:47:18.102177 IP pfsense.wagsnet.lan.bootps > Rachio-E800DE.wagsnet.lan.bootpc: UDP, length 300
20:47:18.107209 IP pfsense.wagsnet.lan.bootps > Rachio-E800DE.wagsnet.lan.bootpc: UDP, length 300
20:47:18.109764 ARP, Request who-has Rachio-E800DE.wagsnet.lan tell 169.254.223.0, length 46
20:47:18.576221 ARP, Request who-has Rachio-E800DE.wagsnet.lan tell 169.254.223.0, length 46
20:47:19.076242 ARP, Request who-has Rachio-E800DE.wagsnet.lan tell 169.254.223.0, length 46
20:47:19.576416 ARP, Request who-has Rachio-E800DE.wagsnet.lan tell Rachio-E800DE.wagsnet.lan, length 46
20:47:26.281558 IP pfsense.wagsnet.lan.bootps > Rachio-E800DE.wagsnet.lan.bootpc: UDP, length 300
20:47:30.283153 IP pfsense.wagsnet.lan.bootps > Rachio-E800DE.wagsnet.lan.bootpc: UDP, length 300
20:47:38.292541 IP pfsense.wagsnet.lan.bootps > Rachio-E800DE.wagsnet.lan.bootpc: UDP, length 300

According to the DHCP log it is just asking for an address over and over again:

Time Process PID Message
May 12 20:56:15 dhcpd DHCPACK on 192.168.1.7 to 40:e2:30:e8:00:de via igb1
May 12 20:56:15 dhcpd DHCPREQUEST for 192.168.1.7 (192.168.1.1) from 40:e2:30:e8:00:de via igb1
May 12 20:56:15 dhcpd DHCPOFFER on 192.168.1.7 to 40:e2:30:e8:00:de via igb1
May 12 20:56:15 dhcpd DHCPDISCOVER from 40:e2:30:e8:00:de via igb1


#17

I’ll work with you to troubleshoot.