I have a number of repeated issues with my Gen 2 controller – and this is a new controller, replacing the other Gen 2 I installed that support thought was bad.
- No schedules work – at all, ever. The app shows they ran, including soaking cycles, but no water actually runs. I’ve been out of town for a week and have lost most of my lawn because the app didn’t trigger any errors and looked like it was doing it’s job.
- Quick run doesn’t work on any zones. Again, the app shows it running but no valve is ever triggered to run the water. I have 4 zones. None work.
Basically, it doesn’t work at all. According to phone support, it’s wired correctly. At Rachio’s suggestion, I hired an irrigation company to come out and troubleshoot, ensure the wiring is correct and there are no exposed copper wires getting wet, etc. etc. The company says there are no issues, and we manually ran all zones form the valve.
The controller is accurately connected to a 2.4Ghz channel and it shows in my router’s app as being connected with no errors. The app and firmware are up to date.
I’m at a loss. Would appreciate any help, as now I am running the valves manually to keep what’s left of my plantlife and lawn investment.