Lights look right on controller - with the WiFi flashing blue. Wifi signal is strong where controller is installed. However most of the time the app shows offline and I can’t do a Quick Run. If I keep closing and opening the app, or continuously trying to initiate a Quick Run, it will eventually go online but only for a short time.
@esuhm - I’d submit a ticket using the app or via email at Support@rachio.com so Rachio can look at the backend logs to see if there is a clue. I think the app will include the controller number and account name, which I would specify if the email option is used.
Not sure if running the RouteThis app and providing that code to support would help at this time - it might.
Hi @esuhm! I checked on your controller and it should be online right now. I’ll monitor it for a little and see if we can see why it looks llike it was offline. Thanks!!!