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Gen 1 rachio not functioning

#1

My sprinkler company installed rachio gen 1 twice and system not turning sprinklers on. System says “online” in app and wifi light blinks green but unable to turn on any zones

#2

Is it by any chance in standby mode?

#3

Thanks for reply. Not in standby mode on the app

#4

Is there,a rain sensor hooked up?

#5

Hey @ccoby54-

After reviewing your account, I don’t see any attempts to run zones coming through. Can you tell me what you are seeing when you try to run zones manually in the app?

McKynzee :rachio:

#6

@ccoby54, I’ve replicated the issue you’re reporting and am escalating this for review by our 3rd party WiFi service provider. We should hear back tomorrow.