Gen 1 rachio not functioning

My sprinkler company installed rachio gen 1 twice and system not turning sprinklers on. System says “online” in app and wifi light blinks green but unable to turn on any zones

Is it by any chance in standby mode?

Thanks for reply. Not in standby mode on the app

Is there,a rain sensor hooked up?

Hey @ccoby54-

After reviewing your account, I don’t see any attempts to run zones coming through. Can you tell me what you are seeing when you try to run zones manually in the app?

McKynzee :rachio:

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@ccoby54, I’ve replicated the issue you’re reporting and am escalating this for review by our 3rd party WiFi service provider. We should hear back tomorrow.

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