Gen 1 Offline


I recently updated my app and reconnected my Rachio Gen 1. I blinked the wifi and the app says it was successful. However, the app also shows my unit is Offline. My WiFi network shows that it is connected. I tried to run it without luck.



I had the engineering team review your controller and it looks like it is back online now.

Thanks for your patience and please let us know if you have any other questions or feedback.

Thanks and have a great weekend.


I am in a very similar situation. Recently updated the app on my phone which seems to have resulted in a loss of my conttoller data. I restablished the controller, blinked wifi connection, created a new schedule and yet the controller shows status as offline.

I have read several other posts that seem to point to possible fix by the Engineering Team - I am hopeful.

Thank you,


I have the same issue, blinked my gen 1 connected and showed online. Then a couple hours later shows offline and stays offline. But the controller is still connected to the WiFi router. Please help.