@Rugger27 We did make a change in the latest version that could cause an issue in some scenarios. Where we previously stored the user credentials in the app database, we now store them in the Keychain on your device which is more secure and also persists between updates in case we need to rebuild the database. My hunch is that something is causing some items in your keychain to get reset or cleared. Did you happen to notice that this happens after you sync your iPhone or iPad with iTunes or over the air using iCloud?
Here’s a link that talks a little about this:
Here’s one tip (from the link) that will help if you have multiple devices synched using iCloud:
Make sure that your device is on a Wi-Fi or cellular network. If the connection appears strong, try these steps:
- Turn off iCloud Keychain on all devices.
- Turn on iCloud Keychain on the device that has the most up-to-date keychain items. (Make sure you sign in to the Rachio app on this device)
- Turn on iCloud Keychain on your other devices. They will be updated with your new iCloud Keychain.
Does this sound like it might be the issue for you? If not, then we will have to do a bit more digging to figure out why the Rachio credentials in the keychain on your device is not persisting or getting overwritten or erased.